Return & Refund Policy

HOW TO START A RETURN

Starting a return is easy:

  • To start return please visit our Return Center.
  • Sign in with your email address and verification code.
  • Open your order history, choose the order and items you want to return or exchange, and follow the 4-step flow to submit the request.
  • After approval, you will receive email updates with shipping instructions.

WHAT ITEMS ARE RETURNABLE

  • You can request a return within 30 days after receiving your item.
  • Items must be unused, unworn, and in resalable condition with all original tags intact.
  • Please keep the original packaging.
  • Proof of purchase is required.

NON-RETURNABLE ITEMS

The following items are final sale and cannot be returned or exchanged:

  • Final sale or discounted items
  • Gift cards

RETURN SHIPPING

  • Customers are responsible for return shipping costs.
  • Exception: If you received a wrong item or a damaged/defective product, CurvySweet will cover the return shipping cost. Please contact us within 7 days of delivery with photo evidence.

DAMAGED, WRONG OR LOST ITEMS

  • If you received a damaged or defective item, contact us within 7 days of delivery with photos and we will resolve it at no cost to you.
  • If you received the wrong item, contact us immediately and we will arrange a replacement or full refund, including return shipping.
  • If your order is lost in transit, please contact us with your tracking information and we will investigate immediately.

EXCHANGES

We accept exchanges for different sizes or colors of the same item. The fastest way to exchange is to return your item and place a new order. Once your return is approved, the replacement item will be shipped to you.

REFUND OPTIONS

We offer the following refund solutions:

  • Refund to original payment method
  • Refund to store gift card
  • Store discount credit

REFUND TIMELINE

  • After your return is processed and approved, refunds to the original payment method may take 1–3 business days.
  • Store credit refunds are immediate.
  • If more than 15 business days have passed since your refund was approved, please contact us at support@curvysweet.com.